Elliot Tuck
I’m a Hamilton-based professional with experience across customer experience, sales support, operations, project coordination and team leadership.My background spans retail, manufacturing and consumer products, with experience managing customer relationships, supporting sales, improving day-to-day processes and coordinating projects across different teams and stakeholders.I enjoy practical, people-focused roles where I can build relationships, solve problems and help things run better. Outside of work, I’m also actively involved in community leadership and volunteer service across the Waikato.
Experience
Customer Experience Representative & Office Manager
September 2025 - September 2026
Managed customer enquiries across phone, email and online channels, providing product advice, troubleshooting and after-sales support.
Supported retailers and consumers with product, warranty and technical enquiries across New Zealand and international markets.
Resolved customer issues and complaints, coordinating with internal teams to achieve practical and timely outcomes.
Followed up customer and retailer enquiries to ensure issues were resolved and relationships maintained.
Processed customer and retailer orders, returns, warranty claims and associated documentation.
Worked closely with sales, operations and logistics teams to support customers and day-to-day business operations.
Provided phone and email-based customer service, sales support and technical product advice to customers throughout New Zealand.
Managed customer orders, enquiries and after-sales issues from initial contact through to resolution.
Worked with customers using shed and building design tools, following up prospective projects and helping turn initial enquiries into sales opportunities.
Coordinated with production, logistics and freight providers to keep customers informed and resolve delivery or order issues.
Built strong working relationships with customers and internal teams while managing a high volume of enquiries and competing priorities.
Promoted into a 2IC role with responsibility for supporting a team of five and coordinating day-to-day department operations.
Planned staff allocation and supported training, performance and service standards across the department.
Managed supplier relationships, merchandising and seasonal stock requirements in a high-volume retail environment.
Negotiated warranty claims and supplier disputes, balancing customer outcomes with commercial requirements.
Handled escalated customer and supplier issues and supported consistent operational standards.
Project & Operations Management Intern / Student Association President
Universal College of Learning (UCOL), Te Pūkenga
June 2021 - June 2022
Delivered a $300,000 organisational transition project, winding down the Student Association and establishing a hardship trust.
Coordinated legal, financial, governance, risk and stakeholder requirements across the project lifecycle.
Chaired student executive meetings and led cross-campus initiatives, campaigns and events.
Prepared governance documentation including project registers, meeting minutes, steering reports and decision records.
Represented students on the Academic Board during the national tertiary-sector merger.
Customer Service Representative
Mitre 10 MEGA Ruakura and Mitre 10 MEGA Palmerston North
October 2018 - June 2022
Delivered customer service across retail and trade environments, processing sales, returns, credits and special orders.
Coordinated with suppliers and internal departments to resolve customer, product and order issues.
Built broad product knowledge across multiple categories before progressing into the Assistant Department Manager (2IC) role in 2022.
Education
Bachelor of Applied Management (Operations and Production Management)
Universal College of Learning (UCOL), Te Pūkenga
I completed a Bachelor of Applied Management in Operations and Production Management through UCOL, Te Pūkenga. My studies included project management, operations management and compliance, business planning, leadership, human resources, health and safety, finance, business law, product development, change and innovation, and professional practice. I also completed applied business and industry-based project work, developing practical skills in coordinating projects, managing resources, improving processes, solving business problems and working effectively with people across an organisation.View Certificate
New Zealand Diploma in Business (Leadership and Management)
Universal College of Learning (UCOL), Te Pūkenga
I completed the New Zealand Diploma in Business (Level 5) through UCOL, building a practical foundation in business management, leadership and project coordination. My studies covered business environments and functions, leadership, project management, business planning, operations and organisational change, providing a broad understanding of how organisations operate and how people, processes and resources work together.View Certificate
NCEA Level 3 & University Entrance
Palmerston North Boys' High School
Achieved NCEA Level 3 and University Entrance, with awards recognising leadership and community involvement. I was actively involved in school and community activities alongside my academic studies.
Certifications
Disciplined Agile Scrum Master (DASM)
I completed the Disciplined Agile Scrum Master (DASM) certification through the Project Management Institute (PMI). The certification covered agile and lean ways of working, including Scrum, team collaboration, iterative delivery and continuous improvement. It strengthened my understanding of how different agile approaches can be applied to suit the needs of a project, team and organisation.View Certificate
Xero Certified Advisor / Xero Payroll Certified
I completed the Xero Certified Advisor and Xero Payroll Certified certifications through Xero. The certifications covered the practical use of Xero for day-to-day accounting, financial administration and payroll, including managing transactions, reconciliations, reporting and payroll processes. They strengthened my confidence using cloud-based business systems and supporting accurate, efficient financial administration.View Certificate (1) View Certificate (2)
New Zealand Certificate in Retail
I completed the New Zealand Certificate in Retail (Level 4) through ServiceIQ, Te Pūkenga, while working as an Assistant Department Manager at Mitre 10. The qualification was completed in the workplace and focused on practical retail leadership, including team performance, health and safety, stock management, merchandising, sales processes and customer relationships.View Certificate
Introduction to Automotive Engineering Micro-Credential
I completed the Introduction to Automotive Engineering Micro-Credential through MITO, gaining practical foundational knowledge of automotive systems, workshop practices, tools, safety and vehicle servicing.View Certificate
Certificate in Outdoor Recreation Leadership (Bush Walking)
Practical leadership qualification focused on planning and leading bush walking activities, outdoor safety, risk management, navigation, group leadership and responsible decision-making in outdoor environments.View Certificate
Day Skipper
Recreational boating qualification covering boat handling, navigation, rules of the road, safety, emergency procedures and practical voyage planning.View Certificate
Honours and Awards
UCOL Student Leader of the Year
Universal College of Learning (UCOL), Te Pūkenga
Awarded following a student vote, recognising leadership, contribution to student life, and service to the wider UCOL community.
The Queen’s Scout Award (now the King’s Scout Award)
The Scout Association of New Zealand
The highest youth award in Scouting, achieved after 13 years in the movement and recognising sustained commitment, leadership, service, personal development and outdoor achievement.
The Duke of Edinburgh’s Hillary Award: Bronze, Silver and Gold
The Duke of Edinburgh’s Hillary Award
Completed all three levels of the Award, culminating in Gold and recognising sustained commitment to service, skills development, physical recreation and adventurous journeys.
Community Leadership
Synod Representative & Vestry Member
The Anglican Church in Aotearoa, New Zealand and Polynesia
Contribute to church governance and decision-making at parish, cathedral and diocesan level, with experience representing my community at Synod and supporting the practical life and mission of the Church.
Regional Charity Officer
Freemasons New Zealand
Volunteer regional role supporting charitable activity across the Kaimai region, working with local lodges to identify community needs, develop funding opportunities and strengthen connections between Freemasonry and local organisations.
Scout Leader
The Scout Association of New Zealand
Volunteer Scout Leader supporting the day-to-day delivery of programmes and activities for young people. Completed advanced leadership and activity training, including Wood Badge and air and land charge qualifications, and assisted with the delivery of national Scouting events.